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| calling_script 2009/08/29 12:04 | calling_script 2009/09/01 13:24 current | ||
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| ====== Calling Script ====== | ====== Calling Script ====== | ||
| + | This page describes various situations, and how to handle them with regard to phone messages, or calling potential enrollments. | ||
| + | ====== Enrollment Script ====== | ||
| + | This procedure is used when **enrolling** students for the Earn A Computer program. | ||
| - | ====== Enrollment Procedure ====== | + | You (the volunteer) calls a person who's eligible for the Earn A Computer Program. |
| - | This procedure is used when **enrolling** students. | + | |
| - | + | ||
| - | See below for how to handle voice messages. | + | |
| ===== If Someone Answers Phone ===== | ===== If Someone Answers Phone ===== | ||
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| - We only need the # of students who are interested in our program at this time. | - We only need the # of students who are interested in our program at this time. | ||
| - | ===== Processing Messages from Answering Machine ===== | + | ====== First Contact Script ====== |
| - | - Go through the messages that were taken from answering machines, and attempt to call the people. | + | Follow these steps when making first contact with people who are interested in the Earn-A-Computer program: |
| - | - make sure to check / write down if there was an answer, or answering machine, etc. | + | |
| - | - Fill customers in w/pertinent information. | + | - Hello, this is <Your Name> from Byteworks. We received a voice mail from you, and wanted to return your call. |
| + | - We have your information, and wanted to inform you that as of 9/1/2009, we have a very long list of people. | ||
| + | * The wait time is likely to be eight months or more. | ||
| + | - If a person answers, then get any additional phone numbers, and mailing address. | ||
| + | * Write down on the paper that you contacted the person. | ||
| + | * Write down on the paper if you spoke to a person or answering machine. | ||
| + | ====== Other Info ====== | ||
| + | * Parents will be called when their names come up on the list. | ||
| + | * The list has about 150 people on it currently. | ||
| + | * We accept kids 4th - 8th grade | ||
| + | * We have 13 computers in the classroom | ||
| + | * We need computers to be donated to us. If the person knows any businesses that are upgrading their computers, please call us and tell us the name of the business and any contacts at that business. | ||
| {{tag>registration}} | {{tag>registration}} | ||